Privacy Policy

Consent and Data Collection

By using FamGrid ("we," "our," or "us"), you consent to the data practices described in this Privacy Policy. We collect information you voluntarily provide to us, automatically collected information, and user-generated content.

Voluntarily Provided Information

This includes information you provide when:

• Creating an account (name, email address, contact information)
• Building your family tree (names, relationships, biographical information)
• Uploading photos and documents
• Connecting social media accounts
• Communicating with customer service

Automatically Collected Information

• Internet Protocol (IP) address
• Browser type and version
• Operating system
• Pages visited and time spent on our platform
• Referring website addresses
• Device identifiers and usage patterns

Information Processing Purposes

We process your personal information for the following purposes:

• Operational Support: To provide, maintain, and improve our family tree platform services
• Customer Service: To respond to inquiries, provide technical support, and resolve issues
• Communication: To send service-related notifications, updates, and promotional materials (with consent)
• Security: To protect against fraud, unauthorized access, and other security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Analytics: To understand usage patterns and improve user experience

Data Sharing and Disclosure

We will not sell your personal information or customer lists to third parties. We may share your information in the following limited circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Family Connections: With family members you choose to connect with through our platform
• Service Providers: With trusted third-party vendors who assist in providing our services
• Business Transfers: In connection with mergers, acquisitions, or sale of business assets
• Legal Requirements: To comply with court orders, subpoenas, or other legal processes
• Protection of Rights: To protect our rights, property, or safety, or that of our users
• Emergency Situations: To protect someone's physical safety or prevent harm

Data Retention and Security

We retain your personal information for up to 10 years or as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. We implement appropriate technical and organizational security measures, including encryption and access controls, but no method of transmission over the internet is 100% secure.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

General Data Protection Regulation (GDPR) Rights

• Right of Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Limit how we use your information
• Right to Object: Object to certain types of data processing
• Right to Data Portability: Receive your data in a portable format
• Right to Withdraw Consent: Withdraw consent for data processing

California Privacy Rights (CCPA)

California residents have additional rights including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information.

Cookies and Tracking Technologies

We use both persistent cookies (which remain on your device) and session cookies (which are deleted when you close your browser) to:

• Remember your login credentials and preferences
• Analyze website traffic and user behavior
• Provide personalized content and features
• Prevent fraud and enhance security

We may use Google Analytics and similar services to understand how users interact with our platform. Currently, we do not respond to "Do Not Track" browser signals, but you can disable cookies through your browser settings.

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately and we will take steps to remove such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: